LEGAL / PRIVACY

Privacy policy

TwinStudio respects user privacy and processes personal data lawfully, transparently and only for the purposes described in this policy.

1. Controller and scope

References to TwinStudio, we or our in this policy refer to TwinStudio as the party responsible for this website and information processed directly through it.

This website directs commercial and demonstration enquiries to the GoTwin contact form. When you continue to that website, processing performed on that platform is also subject to GoTwin's privacy policy.

2. Data that may be processed

This website stores only the cookie-notice preference locally in your browser. The hosting provider may process technical data needed to deliver and protect the website, such as IP address, access date and time, browser type and error logs.

When you use the GoTwin form, you may be asked for information such as your name, email address, telephone number and the message you choose to send. That data may be shared with the TwinStudio team where needed to answer your enquiry.

3. Purposes and legal bases

Data may be processed to deliver and protect the website, answer enquiries, prepare or manage a business relationship and comply with legal obligations. Where applicable, processing is based on pre-contractual steps, legitimate interests, legal obligations or consent.

TwinStudio does not sell or rent personal data. Data is not used for purposes incompatible with those for which it was collected.

4. Retention

Data is retained only for as long as needed to answer an enquiry, maintain a business relationship, protect the website or meet legal obligations. At the end of that period, data is deleted or anonymised unless retention is required by law.

5. Recipients and transfers

Access is limited to teams and service providers that need the information for the stated purposes, including hosting and communication services. Where a provider processes data outside the European Economic Area, legally required safeguards will be used.

6. Security

Appropriate technical and organisational measures are used to reduce the risk of loss, misuse, alteration or unauthorised access. No method of electronic communication or storage is completely secure, so absolute security cannot be guaranteed.

7. Your rights

Under the GDPR, you may request information and access to your data, rectification, erasure, restriction, portability and objection, and may withdraw consent where consent is the basis for processing. These rights are subject to the conditions and exceptions provided by law.

You can exercise your rights through our contact page. You also have the right to lodge a complaint with the Portuguese Data Protection Authority.

8. External links

This website links to external websites, including GoTwin. TwinStudio does not control those websites' privacy practices, so you should read their policies before providing personal data.

9. Changes to this policy

This policy may be updated to reflect changes to the website, services or legal obligations. The version published on this page is the version applicable at that time.